How Ridely ridesharing works

Your journey, step by step

1. Search listings between pilot cities on your travel date; compare meeting points, vehicle, seats and luggage.
2. Create an account and complete the private adult rider profile plus email and phone confirmation before booking.
3. Reserve standard points with one credit. Then request any permitted custom stops and wait for driver approval.
4. At pickup, check the vehicle and plate, confirm the boarding code and pay the driver the agreed cash fare.

Fares and credits: two separate amounts

The recommended base fare is $25 CAD per seat, with a $30 CAD maximum and whole-dollar pricing. Drivers choose their fare within the pilot limits. Optional custom-stop fees are separate and require approval.

Each account receives two free booking credits. After those, one credit costs $3.99 CAD and covers one reservation, even for multiple seats. Check purchase availability in your account. During the pilot, the ride fare and approved custom-stop fees are paid directly to the driver in cash.

Custom stops, with approval

Book the driver’s standard meeting points first. If the listing allows it, then request a custom pickup or drop-off within 3 km of the respective standard point. All approved stops must fit a combined 15-minute detour allowance for the other passengers, including stopping. The driver approves each request and fees are disclosed before acceptance.

Cancellation and pickup

Riders can cancel online at least six hours before the listed departure. Later, contact support@ridely.ca. Drivers may directly cancel a listing only when no passenger has an active reservation. A support request does not automatically cancel a booking.

The driver must wait ten minutes from the later of the agreed pickup time or actual driver arrival. An eligible cancellation restores the booking credit; this is not a card refund.